Refund Policy
Last updated: February 28, 2026
30-Day Satisfaction Guarantee
At PetPosterMaker.com, operated by Alaya Works LLC, we want you to be happy with your custom pet poster. We offer a 30-day satisfaction guarantee on all purchases.
Digital Product
Please note that PetPosterMaker.com sells digital products only. Your purchase is a high-resolution digital file (PNG or PDF) delivered electronically. We do not sell, print, or ship physical items.
Eligibility for Refund
You may request a full refund within 30 days of your purchase if:
- You are unsatisfied with the quality of your generated poster.
- You experienced a technical issue that prevented you from downloading your poster.
- The generated artwork is significantly different from what was reasonably expected based on your input.
How to Request a Refund
To request a refund, email us at support@petpostermaker.com with:
- Your order email address.
- A brief description of the issue.
We will review your request and process the refund within 5-10 business days. Refunds are issued to the original payment method via Stripe.
Non-Refundable Situations
Refunds may not be granted if:
- More than 30 days have passed since your purchase.
- You have already downloaded the poster and are requesting a refund without a valid quality concern.
- The request is fraudulent or abusive.
Contact Us
If you have questions about our refund policy, contact us:
Alaya Works LLC
Email: support@petpostermaker.com
Response time: 24–48 hours